CloudPay respects the privacy of individuals and is committed to protecting the personal data we hold. This Privacy Policy explains how personal information collected, stored, disclosed, transferred and managed by CloudPay Inc. and its US subsidiary CloudPay Solutions Inc: at www.cloudpay.net/about, via our Global Payroll Managed Services solution (the “Payroll Solution”) and CloudPay’s job portal


ABOUT CLOUDPAY

CloudPay is a global payroll provider with offices around the world and the core business is managing payroll activities for our customers worldwide. Further information on CloudPay is available here. The CloudPay Group is made up of different legal entities and this privacy notice is issued on behalf of the whole Group.

Our registered office in the UK is:

Kingsgate House
Newbury Road
Andover, Hampshire
SP10 4DU
United Kingdom.


PERSONAL INFORMATION WE COLLECT

CloudPay collects the following types of information from individuals, job applicants, employees, corporate customers and business contacts: 

  • Payroll data – all details necessary to process payments to you from your employer including name and address, financial data, tax and national identifier code such as a National Insurance number provided by a government to identify who you are
  • Contact data – name, address, mobile number and email address
  • Personal employment records – this includes your application form and CV, employment history, emergency contact information, date of birth, and may include special categories of information relevant to the employment application like medical conditions, background checks including criminal records
  • Financial data – all details necessary to pay people working for us including your bank details, salary, tax and national identifier information
  • Web usage data – web beacons, or transparent GIF files, provided by our service provider to report activity on our site
  • Marketing data – personal business contact details

 

HOW WE COLLECT YOUR PERSONAL DATA

The personal data we process is obtained directly from you or through third parties including the following sources:

  • through our Payroll Solution where CloudPay customers and their users may enter personal information
  • when submitting an application for employment via our jobs portal and during the course of any employment with CloudPay
  • from recruitment agencies
  • when you request marketing information via our website
  • from publicly available databases
  • at CloudPay and other events

 

Cookies

When you visit the CloudPay website CloudPay uses a technology that many other websites employ which are small data files stored on your computer’s hard drive, to collect information (“Cookies”). If your browser is set to accept Cookies, then your browser adds the text in a small file. Further information can be found in our Cookies Policy.

 

HOW WE USE YOUR PERSONAL INFORMATION

CloudPay uses your information:

(i) to process payroll on behalf of our customers and carry out obligations arising from an agreement entered into between your employer and CloudPay

(ii) to notify you about changes to our Payroll Solution

(iii) for business development, customer relations and contract management

(iv) to allow you to participate in interactive features of our service when you choose to do so

(v) to provide you with marketing information, products or services that you have requested from us

(vi) to evaluate you for employment

(vii) to manage your employment with us

(viii) to carry out legal and regulatory obligations such as anti-money laundering checks


Our marketing information is held by a third party called HubSpot. You can withdraw your consent to marketing by contacting CloudPay at dpo@cloudpay.net.  If at any time after registering to receive information you change your mind, you can use the unsubscribe link in emails if you no longer wish to receive marketing information. 

We collect information on job applicants when they submit information to CloudPay including their name, address, email and phone number together with information about their suitability for any position. We will process similar information if you made your application via a recruitment agency. 

CloudPay may use and share information in a de-identified form that does not allow an individual or customer to be identified, primarily to enhance your use of the Payroll Solution and for benchmarking purposes.

 

CloudPay does not sell personal information to any third parties.

 

LEGAL BASIS FOR PROCESSING YOUR INFORMATION

Under the General Data Protection Regulation (GDPR) the lawful bases for processing your personal data are:

(i) to perform a contract we have entered into, or are about to enter into,

(ii) where the processing of your data is necessary for our legitimate interests (or those of a third party and your interests and fundamental rights do not override those interests),

(iii)where we need to comply with a legal or regulatory obligation, and

(iv)where you have given your consent to the processing of your personal data including for direct marketing purposes.


Where we process data in accordance with the legitimate interests of CloudPay, or the interests of a third party, in managing the business we will take reasonable measures to prevent unwarranted harm to you. Our legitimate interests include: 

  • processing payrolls on behalf of our customers
  • customer relations
  • supplier management
  • direct marketing
  • product development
  • operational management including HR
  • legal obligations including compliance with anti-money laundering regulations


Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

 

INTERNATIONAL TRANSFERS

CloudPay may share your personal data with CloudPay entities and third parties located inside and outside the EEA. When we do so we ensure there is a similar degree of protection in managing your information by verifying one of the following safeguards are in place: 

(i) countries where the data is being sent have been deemed to provide an adequate level of protection for personal data by the European Commission,

(ii) standard contractual conditions approved by the European Commission which give personal data the same protection it has in the EEA are in place with third parties to whom we transfer data, or

(iii) countries possess a suitable framework recognized by the relevant authorities or courts as providing an adequate level of protection for personal data such as the Privacy Shield. 

 

EU-US PRIVACY SHIELD FRAMEWORK AND SWISS-US PRIVACY SHIELD FRAMEWORK

CloudPay complies with the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from the European Union and Switzerland to the United States, respectively.

CloudPay has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view CloudPay’s certification, please visit: https://www.privacyshield.gov/.

 

DATA SECURITY

CloudPay maintains a comprehensive information security program that contains industry standard technical and physical safeguards designed to prevent unauthorized access to personal information.

CloudPay limits access to personal information to those persons and authorized service providers who have a specific business purpose for maintaining and processing such information. CloudPay’s employees who have been granted physical access to personal information are made aware of their responsibilities to protect the confidentiality, and integrity of that information and receive relevant training and instruction.


HOW LONG DATA IS HELD

CloudPay will only keep your personal data for as long as necessary to fulfil the purposes we collected it for including for the purposes of satisfying any legal, accounting, HR or other similar requirements. This includes statutory retention periods and the CloudPay records management policy. Payroll information is held on behalf of customers and in accordance with their instructions.


THIRD PARTY LINKS

Our site may, from time to time, contain links to and from the websites of our partner networks, suppliers, business associates, clients, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that CloudPay does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


YOUR RIGHTS

You have the following rights regarding your information subject to certain exemptions. You can:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you. 

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected. 

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your erasure request for specific legal reasons which will be communicated to you in writing, if applicable, at the time of your request. 

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (i) if you want us to establish the data’s accuracy, (ii) where our use of the data is unlawful but you do not want us to erase it, (iii) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims, or (iv) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right may only apply to automated information which you initially provided consent for CloudPay to use or where CloudPay used the information to perform a contract with you. 

Withdraw consent at any time where CloudPay is relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. CloudPay will advise you if this is the case at the time you withdraw your consent. 

To exercise any of these rights please email your request to us at dpo@cloudpay.net. CloudPay may need to verify your identity or to take other steps to respond to your request. No fee will be charged for processing SARs or other information rights however we reserve the right to charge for such a request depending on the level of administration required or the request may be refused on the recommendation of the DPO.

 

COMPLAINTS

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would appreciate the chance to deal with your concerns through our own complaints procedure before you approach the ICO which is in line with best practice. This may also enable any issues to be dealt with and resolved more speedily. 

Complaints should be sent to dpo@cloudpay.net. 

Nothing in this document shall limit the ability of the individual to assert their rights in accordance with applicable privacy laws or other legislation in the country where the processing takes place.

 

CHANGES TO THIS PRIVACY POLICY

CloudPay reserves the right to change, update, modify, add or remove any part of this Policy from time to time and at our sole discretion to reflect changes to technology, our legal obligations and information handling practices. CloudPay will alert you to any changes by indicating on this Policy the date it was last updated.

When you visit the site, you are accepting the current version of this Policy as posted on the site at that time. If you do not accept this Privacy Policy you should not use this website. CloudPay recommends that users revisit this Policy on occasion to learn of any changes.

 

CHANGES TO DATA

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes and needs to be updated.

 

CONTACT

The Data Protection Officer is responsible for overseeing questions in relation to this privacy notice and any requests to exercise your legal rights.

If you have any queries about this privacy notice the Data Protection Officer can be contacted at dpo@cloudpay.net or The Data Protection Officer, CloudPay UK, Kingsgate House, Newbury Road, Andover, Hampshire, SP10 4DU, United Kingdom.

 


COOKIE POLICY

When you visit the CloudPay website CloudPay uses a technology that many other websites employ which are small data files stored on your computer’s hard drive, to collect information (“Cookies”). If your browser is set to accept Cookies, then your browser downloads the small text file to your device. 

CloudPay does not use cookies to read any other information on your computer’s hard drive. It uses the technology to enhance your experience on our website, to authenticate your access to various areas of the site, and to tailor the content to your preferences. Cookies also help us analyse web traffic in general. 

Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. This information is collected on an aggregate basis.

You may refuse to accept Cookies by activating the relevant setting on your browser, however if you select this you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies when you log on to our website.
 

You can find more information about cookies on the AllAboutCookies website here.

 

CloudPay also uses web beacons, or transparent GIF files, provided by our service provider to report activity on our site. The beacons help us manage our online advertising and measure its effectiveness. These files enable our service provider to recognise a Cookie on your web browser, which in turn enables us to learn which of our communications are most effective.

We use non-identifying information collected on our website in the aggregate form to better understand your use of the website and to enhance your experience. For example, we may use the information to improve the design and content of our website or to analyse the services that we offer. To help us do this we use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

  • OptanonAlertBoxClosed – One Trust
  • OptanonConsent – One Trust

Performance cookies. They allow us to recognise and count the number of visitors and help us to know which pages are the most and least popular and see how visitors move around the site. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

  • HubSpot
  • Google Analytics

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). If you do not allow these cookies then some or all of these services may not function properly.

  • Hubspot utk

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. If you do not allow these cookies, you will experience less targeted advertising.

  • LinkedIn
  • Facebook
  • Youtube
  • Twitter
  • Google

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.


IN-COUNTRY LAWS

Nothing in this document shall limit the requirement to comply with data protection laws or other legislation in accordance with applicable law in the country where the processing takes place. For the purposes of compliance with data protection legislation by CloudPay the relevant Supervisory Authority will be the Information Commissioner’s Office in the UK.