The idea of advancing technology elicits a broad range of reactions, including anxiety, ambivalence, and anything in between. For global organizations seeking to improve or innovate their products and services, however, new technologies provide a welcome source of opportunity and ideas.
In this November issue of our partner digest, we look at how technology is helping our partners deliver better service, faster performance, and greater satisfaction to their customers. New developments in robotics and intelligent technologies are transforming industries and forcing business leaders to re-examine ideas of productivity and potential. While new technology may disrupt current thinking or behavior, it also seeks to improve work and the lives of those who perform it—and thereby warrants our full consideration.
Workday on the Future of Intelligent Technologies in Business
Going a step beyond automation, intelligent technology is already revolutionizing fields like healthcare by enabling more responsive and precise reactions using robotics. The ongoing battle between interest and trepidation intensifies when the discussion turns to artificial intelligence, or AI—as does the opportunity.
Workday clearly stated their faith in the benefits of intelligent technologies in a recent blog outlining their AI Maturity Model. Since acquiring a predictive analytics company in 2014, Workday has been investing in intelligent tech and adding it to their platform and applications as a means of continually improving their service. The key to success, according to the blog, is in the way it’s applied.
“At Workday, we believe intelligent technologies will lead to a better and more productive future. As these changes unfold, organizations must take a people-centric approach to supporting their workforces, which includes reskilling and helping employees adapt to newly shaped roles as a result of AI.”
Workday’s four-step model for AI maturity outlines a framework for how the company sees intelligent technology impacting businesses. The first step is one CloudPay discusses often: automation and robotics. For functions that involve high volumes of valuable data and repetitive processes, such as human capital management and global payroll, task automation remains central to future development and success.
WorkForce Software on the Opportunity Cost of Busy Work
The promise of intelligent technology brings with it the need to reevaluate ideas of productivity and efficiency. Highly productive individuals tend to use capacities that aren’t easily replicated in machines, but when it comes to certain tasks, a robot could easily outperform a person.
A recent blog by WorkForce Software examines what it means to be productive and how the ultimate value of an employee lies not in how much they do, but in how well they do it. The paradox comes in the volume of “busy work” filling the desks and inboxes of many employees today. As the blog explains, a day of checking off to-do items may feel productive—until you examine how much was actually accomplished.
The psychology of feeling productive can be tricky: a cleared inbox can feel good, but truly meaningful accomplishment will feel much better. When too much time is spent on the quick-fix busy work, both employees and their employers miss the benefit of applying that time to important items that require focus, creativity, and intelligence. That is the opportunity cost of busy work.
Balance is the key—and automating low-value repetitive tasks will only help. Both require a shift in how we think about productivity.
“We can’t get rid of busy work: emails, to-do lists and spreadsheets lay the groundwork for production. But we can reframe the feeling it gives us, seeing busy work not as a source of satisfaction but, rather, obstruction. The more effort you put towards feeling busy, the less energy you’ll have for the work that matters.”
Ramco Explores Key Considerations for Global Payroll
The question of whether to implement a multinational payroll system brings up a multitude of considerations, from cost and benefits to implementation and management, and more. For organizations considering such a change, it’s likely that business development and goals have already ticked several of the boxes along the way to going global, leaving leadership and payroll professionals to determine the best way forward.
A recent blog from Ramco explains that the challenge of choosing the right payroll solution can be simplified by applying a systematic thought process. In addition to evaluating payroll needs and company goals, professionals must look at the additional opportunities presented by more advanced, technology-driven solutions—specifically robotic process automation, or RPA.
“RPA can work across all employee engagement functions including time management and greatly increase the automation and accuracy in recording data. The immediate impact of this throughput is that the feeds to payroll (of time data) is timely and accurate, reducing FTE needed in manual intervention.”
Ramco highlights the ability to harness new technologies as a key consideration when examining options for global payroll, whether your motivation for change is regulatory needs, vendor dissatisfaction, or simply an expiring contract. Solutions that are current, cloud-based, and committed to both service and innovation are better positioned to meet evolving needs and goals into the future.
CloudPay welcomes new technology providers into our Partner Network on an ongoing basis. Contact us to find out whether your software providers partner with us, or to learn if your organization is a smart fit for a potential strategic alliance with CloudPay, a leader in global payroll.