The challenges of managing payroll schedules, meeting compliance obligations, and delivering timely, accurate payments can only be met with the help of talented payroll professionals. That’s why the CloudPay Platform is enhanced by a range of services that facilitate efficient global payroll for our customers, provided by a team of global payroll leaders.
CloudPay has more than twenty years of experience delivering managed payroll services to multinational companies through the industry’s most sophisticated technology – unifying software, services, and analytics in a single elegant solution.
Our payroll professionals have comprehensive knowledge of payroll practices and requirements to deliver effective implementation, service, and support. They study the complex mechanics of global payroll and obsess over improving the Payroll function at multinational organizations.
CloudPay’s experienced payroll implementation professionals successfully transition organizations to the CloudPay cloud-based global payroll solution using a proven phased approach tailored to an organization’s specific requirements.
From three regional service centers, CloudPay’s operation teams and support teams work within our platform to provide fully managed outsourced payroll processing services in over 120 countries.
This outstanding service helps CloudPay maintain 99.9%+ performance on our service level agreements and vastly minimize the complexity of global payroll delivery for our multinational customers. CloudPay uses a 'Follow the Sun' worldwide support model which enables 24/7 support all year around.
End-to-end payroll: Outsource the management and delivery of every payroll and compliance filing across your global footprint.
Consolidating a ‘decentralized’ payroll landscape into a global solution is a complex initiative. Due to the sheer number of stakeholders and systems involved, it can be easy for an organization to experience delays and rack up unnecessary costs in the implementation process.
That’s why CloudPay approaches implementation with a structured deployment model and a focus on efficiency.
Well-versed in the complexity of navigating different cultural requirements, languages and geographic requirements, CloudPay is able to deliver process efficiencies that fast-track results.
This breadth and depth of expertise in global payroll and payments deployments helps organizations realize a smooth and seamless transition to CloudPay.
Our team engages in specialized project planning for each customer. Based on decades of experience in complex global payroll implementations, we modify our structured approach to meet each customer’s unique needs and minimize the costs and time of set-up and onboarding.
CloudPay’s team will ensure that the project is phased at appropriate times of the year and with countries that will set the stage for success during the global transition. Parallel runs will compare results between the incumbent systems and CloudPay and ensure execution is in accordance with defined plans.
From discovery and configuration to testing and go-live, our specialists provide expert guidance and timely updates to keep all parties focused on the end goal: An efficient, on-time implementation.
Reap the rewards of a time-tested methodology built from years of experience deploying global payroll.
CloudPay’s standardized global workflows maintain the quality, consistency, and timeliness of customers’ payroll results… but it’s the expert service of qualified professionals that keeps those workflows moving smoothly.
Our in-house service centers are fully resourced multilingual hubs providing outsourced payroll processing in major economic territories. Over 70% of all processing is undertaken by CloudPay’s in-house team.
CloudPay’s in-house operations teams also manage CloudPay’s vetted network of international payroll partners that expand on services provided by our in-house team. Our payroll partners work within the same application as our in-house staff, enabling a seamless global solution with managed data flows and fully auditable approval processes.
CloudPay's managed services also ensure compliance with the stringent regulatory requirements of every country in which you operate. Our global payroll and payments solution with managed data flows and fully auditable approval process provides evidence of a solid and reliable system of controls, helping you reduce costs, mitigate risk and remain in compliance with legislative changes.
The key to success is our combination of local knowledge and global expertise. Through our employees and partners we monitor and adjust to the unique considerations of every geography, helping us rise to the challenge of meeting complex payroll requirements in the most efficient ways possible.
CloudPay is dedicated to providing exceptional customer care to every company we work with. To do that, we maintain ‘Follow the Sun’ support from our multilingual service hubs in the U.S., UK, France, Hungary, Singapore, China, Philippines, and Brazil.
With guaranteed response times and firm issue management protocols, CloudPay ensures each customer’s support needs are met in a timely manner. From there, we also provide multinational organizations with the education they need to achieve ongoing success.
Access the insightful resources in our knowledge sharing center – ranging from regulatory guides to platform tutorials and monthly webinars – to keep your team up to speed.
Through our custom communication tool, CloudPay Collaborate, we also ensure ongoing engagement between our teams and yours. With an auditable conversation stream for each individual payroll run, we provide the tools to keep your organization and ours in continuous communications throughout the entire payroll cycle.
Whether you manage payroll in five countries or 50, you need global access to data to ensure compliance beyond borders and get the analytics and insights that will move your company forward.