Ensuring Successful Implementation and Delivery of Global Payroll Services

OVERVIEW

TRUST
YOUR PAYROLL

Our implementation, payroll service, and support teams provide organizations with greater accuracy, visibility, and efficiency in payroll across the globe.

The challenges of managing payroll schedules, meeting compliance obligations, and delivering timely, accurate payments can only be met with the help of talented payroll professionals. That’s why the CloudPay Platform is enhanced by a range of services that facilitate efficient global payroll for our customers, provided by a team of global payroll leaders.

CloudPay has more than twenty years of experience delivering managed payroll services to multinational companies through the industry’s most sophisticated technology – unifying software, services, and analytics in a single elegant solution.

COMMON GLOBAL PAYROLL CHALLENGES

Our payroll professionals have comprehensive knowledge of payroll practices and requirements to deliver effective implementation, service, and support. They study the complex mechanics of global payroll and obsess over improving the Payroll function at multinational organizations.

CloudPay’s experienced payroll implementation professionals successfully transition organizations to the CloudPay cloud-based global payroll solution using a proven phased approach tailored to an organization’s specific requirements.

  • Smart implementations: Enjoy an efficient deployment of the CloudPay solution with the help of our structured implementation methodology and expert project managers.
  • Trusted professionals: Access CloudPay’s experienced in-house payroll professionals, vetted partner network, and expert support teams 24/7.

From three regional service centers, CloudPay’s operation teams and support teams work within our platform to provide fully managed outsourced payroll processing services in over 120 countries.

This outstanding service helps CloudPay maintain 99.9%+ performance on our service level agreements and vastly minimize the complexity of global payroll delivery for our multinational customers. CloudPay uses a 'Follow the Sun' worldwide support model which enables 24/7 support all year around.

  • End-to-end payroll: Outsource the management and delivery of every payroll and compliance filing across your global footprint.

  • Knowledge sharing: Access our library of regulatory updates, platform tutorials, and custom webinars to advance your team’s global payroll intelligence.
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IMPLEMENTATION

PROVEN
GLOBAL
FRAMEWORK

Our time-tested global implementation methodology keeps your plans on track, with flexible options to ensure unexpected changes don’t create delays.

Consolidating a ‘decentralized’ payroll landscape into a global solution is a complex initiative. Due to the sheer number of stakeholders and systems involved, it can be easy for an organization to experience delays and rack up unnecessary costs in the implementation process.

That’s why CloudPay approaches implementation with a structured deployment model and a focus on efficiency. 

Well-versed in the complexity of navigating different cultural requirements, languages and geographic requirements, CloudPay is able to deliver process efficiencies that fast-track results.

This breadth and depth of expertise in global payroll and payments deployments helps organizations realize a smooth and seamless transition to CloudPay.

Our team engages in specialized project planning for each customer. Based on decades of experience in complex global payroll implementations, we modify our structured approach to meet each customer’s unique needs and minimize the costs and time of set-up and onboarding.

CloudPay’s team will ensure that the project is phased at appropriate times of the year and with countries that will set the stage for success during the global transition. Parallel runs will compare results between the incumbent systems and CloudPay and ensure execution is in accordance with defined plans.

From discovery and configuration to testing and go-live, our specialists provide expert guidance and timely updates to keep all parties focused on the end goal: An efficient, on-time implementation.

GLOBAL IMPLEMENTATION PROCESS

Global Payroll Implementation
 
  • Facilitate a successful transition with an effective overall program structure and detailed country project plans that manage the implementation from initial engagement through go-live.
  • Provide all critical data and system requirements for payroll set up.
  • Experience an open and collaborative communication environment with your designated program team.
  • Benefit from appropriate governance and management of data through a defined process steeped in Prince2 and Six Sigma.
  • Leverage the experience of CloudPay’s program and project managers and implementation consultants to design a solution that accommodates local needs and global requirements.
  • Reap the rewards of a time-tested methodology built from years of experience deploying global payroll.

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SERVICES

EXPERT PAYROLL MANAGEMENT

Count on the knowledge of our seasoned staff members and vetted global partners to help you handle every pay cycle with confidence.

CloudPay’s standardized global workflows maintain the quality, consistency, and timeliness of customers’ payroll results… but it’s the expert service of qualified professionals that keeps those workflows moving smoothly.

Our in-house service centers are fully resourced multilingual hubs providing outsourced payroll processing in major economic territories. Over 70% of all processing is undertaken by CloudPay’s in-house team.

CloudPay’s in-house operations teams also manage CloudPay’s vetted network of international payroll partners that expand on services provided by our in-house team. Our payroll partners work within the same application as our in-house staff, enabling a seamless global solution with managed data flows and fully auditable approval processes.

CloudPay's managed services also ensure compliance with the stringent regulatory requirements of every country in which you operate. Our global payroll and payments solution with managed data flows and fully auditable approval process provides evidence of a solid and reliable system of controls, helping you reduce costs, mitigate risk and remain in compliance with legislative changes.

The key to success is our combination of local knowledge and global expertise. Through our employees and partners we monitor and adjust to the unique considerations of every geography, helping us rise to the challenge of meeting complex payroll requirements in the most efficient ways possible.

CLOUDPAY MANAGED SERVICES PROCESS

Global Payroll Managed Services Process
 
  • Achieve consistency of service, regardless of the number of employees in a country through CloudPay’s knowledgeable payroll managers and in-country partners.
  • Take advantage of cloud-based technology to access payroll and payments data from anywhere.
  • Stay current with legislative changes as they occur.
  • Eliminate management of disparate technology solutions, data and multiple payroll vendors and gain control over costs.
  • Reduce risk and achieve compliance with SSAE 16 / ISAE 3402 (formerly SAS 70), ISO27001 and other payroll and payments requirements.
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SUPPORT

ALWAYS-ON SUPPORT

Enjoy 24/7/365 access to experienced global support, and use CloudPay’s custom resources & communication tools to further your team’s knowledge.

CloudPay is dedicated to providing exceptional customer care to every company we work with. To do that, we maintain ‘Follow the Sun’ support from our multilingual service hubs in the U.S., UK, France, Hungary, Singapore, China, Philippines, and Brazil.

With guaranteed response times and firm issue management protocols, CloudPay ensures each customer’s support needs are met in a timely manner. From there, we also provide multinational organizations with the education they need to achieve ongoing success.

Access the insightful resources in our knowledge sharing center – ranging from regulatory guides to platform tutorials and monthly webinars – to keep your team up to speed.

Through our custom communication tool, CloudPay Collaborate, we also ensure ongoing engagement between our teams and yours. With an auditable conversation stream for each individual payroll run, we provide the tools to keep your organization and ours in continuous communications throughout the entire payroll cycle.

CLOUDPAY SHARED SERVICE CENTERS

Global Payroll Shared Service Centers
 
  • Connect your internal staff to CloudPay’s experts and partners in real-time through consolidated conversation streams for each payroll.
  • Access an auditable view of all payroll-related conversations.
  • Easily view all open and unsolved collaborations based on a current run or Payroll ID.
  • Stop relying on disparate email communication and ensure that all payroll related conversations are secure and searchable.
  • Get country-specific regulatory updates, alerts and changes to ensure your organization has the latest local requirements.
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PEOPLE ARE TALKING
“We were looking for a reliable payroll solution that integrated with our existing HCM and ERP software, simplified compliance, data management and service. CloudPay delivered on that - we use them to run payroll in over 42 countries - it is truly the first system our team enjoys using, and everyone in the organization can trust."
- Global Head of Payroll at GROUPON
SOME OF OUR CUSTOMERS
Groupon has been using CloudPay's global payroll solution since 2008
Thomson Reuters payroll provider
Siemens using CloudPay for Global Payroll
Expedia uses CloudPay's SaaS solution for outsourced global payroll

SIMPLIFY YOUR GLOBAL PAYROLL

Whether you manage payroll in five countries or 50, you need global access to data to ensure compliance beyond borders and get the analytics and insights that will move your company forward.