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Supplier Relationship Manager, EMEA | Andover, UK

Posted: Nov 17, 2020 5:52:03 AM
The Supplier Relationship Manager role is a key element of CloudPay’s Service Partner (SP) relationship team. This team is responsible for all commercial aspects of our global payroll supplier contracts from sourcing, on-boarding and life-cycle management through to termination. The main role of the team is to develop and maintain strong, long-lasting and effective business partnerships with our network of payroll and related service providers.

The Supplier Relationship Manager will be responsible for all aspects of assigned SPs across CloudPay’s network of service suppliers in EMEA region.

Package and Benefits:
  • Competitive annual salary
  • 24 days annual leave, plus bank holidays
  • Flexible pension contribution
  • Life assurance x4
  • Private medical insurance
  • Personal and professional development opportunities
  • Friendly and flexible working environment

Attributes and Experience Required:
  • Strong background in procurement or supplier management roles (Payroll or HR services ideally; must be professional services)
  • Able to work on own initiative and to meet agreed deadlines
  • Strong interpersonal skills
  • Ability to communicate effectively in both written and spoken form. Good English language skills are mandatory
  • Strong numerical and analytical skills
  • Strong organisational skills
  • Proficient with Microsoft Office and similar business systems


Daily Duties and Main Responsibilities will include:
  • Establishing and maintaining strong & mutually beneficial partnerships, including Executive strategic relationships
  • Ownership of the supplier life-cycle from selection through termination
  • Oversight of sourcing and on-boarding in line with CloudPay’s procurement process and due diligence guidelines
  • Routine & ad-hoc supplier audits, both remote and on-site (international travel required)
  • Maintenance of the supplier contracts and associated tracking including key contact information
  • Support Request for Proposal (RFP) exercises and supplier on-boarding and due diligence checks
  • Ensuring completeness and accuracy of payroll supplier contracts, working with CloudPay’s Legal and Compliance teams
  • Support ad-hoc pricing requests from sales (new business), implementation and payroll operations with respect to services provided by suppliers
  • To ensure that price variations or commercial queries are communicated to the relevant parties for resolution in a timely manner
  • Identification and realisation of cost saving opportunities
  • Co-ordination of payroll supplier commercial arrangements with CloudPay’s commercial customer team
  • Supplier performance monitoring & reporting. Support quality and efficiency improvement plans.
  • Main point of contact to support effective two-way communication between CloudPay and the supplier
  • Support ongoing process improvement initiatives as required

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