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Senior Manager, Product Trainer | Andover, UK

Posted: Aug 3, 2020 11:44:15 AM
We are looking for a passionate Senior Manager, Product Training who will drive learning content at CloudPay and ensure the long-term success of our customers and internal teams. The person in this role will provide vision, leadership, and coordination in designing, developing, and delivering fully online courses and technology-enhanced instructional materials for CloudPay’s customer and service.

The Senior Manager, Product Training will interact and collaborate with a broad audience and subject matter experts to understand opportunities and develop new content. Requires patience, flexibility and willingness to collaborate and dive in and help where and when needed. To design and develop effective and impactful learning and training content, the person in this role will make use of their knowledge of best in class learning design and experience. The person will also create engaging, blended content that is relevant for a global audience, working closely with the subject matter experts, a video editor, a content writer and product marketing to ensure effective delivery.

Package and Benefits:
  • Competitive annual salary
  • 24 days annual leave, plus bank holidays
  • Flexible pension contribution
  • Life assurance x4
  • Private medical insurance
  • Personal and professional development opportunities
  • Friendly and flexible working environment

Attributes and Experience Required:
  • Degree in related field is desirable
  • Experience managing a team of trainers
  • A minimum of 5 years experience in instructional design and development of high-quality eLearning solutions
  • Able to simplify complex information into interactive content
  • Experience with blended or micro learning content development
  • Utilize excellent written English skills to design and develop storyboards for e-learning and other digital learning materials
  • Technical training delivery including train the trainer
  • Excellent stakeholder management and prioritization skills in a complex environment
  • A strong sense of customer satisfaction
  • Good communication and organization skills
  • Subject matter expertise in one of the following domains is a plus: Knowledge Management, Competitive Intelligence, Business Intelligence industry’s most advanced technology solutions
Daily Duties and Main Responsibilities will include:
  • Design, develop, and plan online courses that educate staff and customers on the CloudPay solution and technology platform
  • Understand and use our tools with ease as a super-expert
  • Convert existing training into interactive and engaging e-learning modules
  • Work with an in-house video editor, content writer and product marketer to develop compelling educational materials through interactive content and assessments on our learning platform (Fuse Universal)
  • Implement additions, updates and changes to curriculum for new hire and new product training for all CloudPay tools and products
  • Collaborate with the product and marketing teams on new functionality and product roll-outs to ensure educational material is created or updated
  • Facilitate delivery of training either directly or indirectly (e.g. via direct classroom training, train the trainer or virtual) into various regions and customer segments

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