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Sales Operations Manager | Andover, UK

Posted: Mar 13, 2019 11:46:10 AM

Position summary

Responsible for driving accurate and timely contract negotiations while providing a high level of customer support and partnering with the company’s internal stakeholders related to our existing customers.

Position specifications 

  • Prior experience knowledge working with compliance and legal contracts and policies
  • Knowledge of global payroll provider environments desired but not essential
  • Great attention to detail
  • Ability to drive customer communication and build key relationships with internal and external stakeholders
  • Contract negotiation
  • Ability to prioritise multiple workstreams
  • Self-motivated and able to work as an individual contributor and as a part of a team
  • Process driven
  • Problem solving
  • Process Improvement ideology

Essential Duties and responsibilities

  • Primary responsibility for managing content and processes related to the Statement of Work and commercial Order Form documents
  • Responsible for driving customer commercial negotiations for customer contract renewals assuring timely contract closures
  • Responsible for management of one Sales Operations Specialist, including performance and development management
  • Calculation and preparation of customer global contract annual price reviews, including customer negotiations, approvals and communications prior to release
  • Responsible for review and approval of customer contract amendments and addendums
  • Calculation of customer service level credits for application within the company’s service level agreements
  • Contract Signature Management – Streamlining of commercial documentation for audit and swift internal and customer signatures through the company dedicated document signature software application (DocuSign) Provide administration support on DocuSign processes
  • Provide support to the Head of Sales operations to ensure company and team initiatives and objectives are met.
  • Manage adhoc queries from internal and external customers

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