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Sales Operations Manager | Andover, UK

Posted: Jan 7, 2020 9:06:56 AM
Responsible for driving accurate and timely contract negotiations while providing a high level of customer support and partnering with the company’s internal stakeholders related to our existing customers.

Package and Benefits:
  • Competitive annual salary
  • 24 days annual leave, plus bank holidays
  • 4% pension contribution
  • Life assurance x4
  • Private medical insurance
  • Personal and professional development opportunities
  • Friendly working environment
Attributes and Experience Required:
  • Prior experience knowledge working with compliance and legal contracts and policies
  • Knowledge of global payroll provider environments desired but not essential
  • Great attention to detail
  • Ability to drive customer communication and build key relationships with internal and external stakeholders
  • Contract negotiation
  • Ability to prioritise multiple workstreams
  • Self-motivated and able to work as an individual contributor and as a part of a team
  • Process driven
  • Problem solving
  • Process Improvement ideology
Daily Duties and Main Responsibilities will Include:
  • Primary responsibility for managing content and processes related to company Statement of Work and commercial Order Form documents
  • Responsible for driving commercial negotiations for customer contract renewals assuring timely contract closures
  • Responsible for management of one Sales Operations Specialist, including performance and development management
  • Owns calculation and preparation of customer annual price reviews
  • Responsible for review and approval of post contract amendments and addendums
  • Calculation of customer service level credits for application within the company’s service level agreements
  • Contract Signature Management including process improvements and responsible for system administration
  • Provide support to the Head of Sales Operations to ensure company and team initiatives and objectives are met
  • Manage adhoc queries from internal and external customers

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