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Programme Manager | San Jose, Costa Rica

Posted: Aug 1, 2019 7:30:10 AM

To lead the AMER (Americas Group) Implementation Team of Project Managers (PMs), Implementation Consultants (ICs), and Business Analysts (BAs) to ensure the successful deployment of scheduled payroll implementation projects. 

To ensure a consistent approach to the delivery of all client-based projects in the AMER region based on CloudPay’s global delivery methodology.  This is a hands-on role involving acting as a Project Manager as well as leading the team through developing best practices, continuous training and escalation support. 


Package and Benefits:

  • Competitive salary
  • 10 days fully paid Annual Leave
  • December bonus
  • Private Medical Insurance
  • Personal and professional development opportunities
  • Friendly working environment


Attributes and Experience Required:

  • Project Manager experience, including end-to-end project experience of customers with various service solutions in scope
  • Project Management certification, e.g. Prince 2, PMP
  • Previous team management experience
  • Ability to communicate on a multi-national scale
  • Service driven
  • Experience of planning, monitoring and controlling multiple projects
  • Ability to gain respect and to create trust and partnership amongst the members of the project teams

Personal skills

  • Strong problem-solving skills
  • Confident in building relationships with all stakeholders and senior management
  • A passion for continuous learning and improvement


Daily Duties and Main Responsibilities Will Include:

  • Project Manager responsibilities as described in the PM job description (see separate document)
  • Drive programme progress, solving problems, acting as an escalation point and unblocking issues
  • Allocate team resources, motivate and lead the team, including assessing training needs
  • Responsible for managing the team including delegating tasks, assigning projects, managing workloads and assessing performance as well as interviewing/hiring for potential team resources and dismissals if the need arises
  • Offer support to Sales team on requests for new business including providing answers to client Requests for Proposals (RFPs)
  • Liaising with the CloudPay Products team to stay on top of current product needs and deliverables
  • Creation of contractual documentation for changes to agreed project/programme scope
  • Liaising with other Regional Program Managers to ensure a global implementation approach
  • Validate and make available project information for all client-based projects in the AMER Region via the project dashboard

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