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Product Trainer | San Jose, Costa Rica

Posted: Aug 22, 2019, 7:39:21 AM

CloudPay is looking for an enthusiastic employee with a strong work ethic to join our global learning team as a Product Trainer. The position will involve teaching both customers and internal employees. The successful candidate will play a pivotal role working with the various teams within CloudPay to ensure the quality of our training delivery.

There is a lot of room for personal development in this role. This role presents an opportunity for a motivated candidate to participate in, and contribute to the growth of the organization and success of the business. No knowledge of our products is required. This role will report to the Product Training Manager.

 

Package and Benefits:

  • Competitive salary
  • 10 days fully paid Annual Leave
  • December bonus
  • Private Medical Insurance
  • Personal and professional development opportunities
  • Friendly working environment

 

Attributes and Experience Required:

  • Exceptional written English communication, teaching and presentation skills
  • Excellent, coaching, interpersonal skills and organisation skills
  • Proficiency in Microsoft PowerPoint, Excel and Word
  • Demonstrated ability to work well under pressure with attention to detail
  • Ability to think critically and draw from several resources to create simple, unified, persuasive output
  • Eagerness to develop new skills
  • Ability to work efficiently and independently

Desirable

  • Bachelor’s degree
  • Teaching qualification
  • Educational content creation (HTML, LMS management, Fuse)
  • Creative (image editing, photography, filming, graphic design, video editing)

 

Daily Duties and Main Responsibilities Will Include:

  • Professionally train clients and partners both in person and via video conferencing
  • Train new starters and run internal training of our new products and features
  • Generate high quality learning materials in a range of media
  • Work with subject matter experts to plan training
  • Work as an admin in our Learning Management System
  • Schedule and organise training sessions

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