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Process Specialist | Makati City, Philippines

Posted: Apr 1, 2019 4:45:55 AM

The process specialist will report into the Vice President Client Experience and will be part of a “SWAT” team to achieve process reviews, improvements and also setting up processes where this is set a priority in CloudPay. This “SWAT” initiative aims to help CloudPay to expand its market by helping transform the existing functions of the business rather than creating new ones. The Vice president for Client Experience Small Business will report to the COO Small Business and will be responsible for all aspects related to clients of the small business segment, that is from contract signature to client success, including: implementation, service and Service Partner alignment.

Position objective:

  • To create, review and maintain the current process environment in respect of service delivery through our global service partners, making proposals for improvements and assisting in their implementation
  • To support the creation and extension of a process repository (QMS – Quality Management System)
  • To act always as a trigger for continuous improvement (CIC – Continuous Improvement Cycle)
  • To assist other teams to make and embed process changes, including acting as a quality support agent to advise departments on processes

Package and Benefits:

  • Competitive salary
  • Annual Leave: 18 days
  • Sick Leave: 10 days
  • HMO
  • Personal and professional development opportunities
  • Friendly working environment

Attributes and Experience Required:

  • Excellent Communication skills in English
  • Ability to prioritize workload, set and achieve goals
  • Deep experience in process management systems
  • Black belt Six sigma certification and Lean experiences
  • Process definitions (CMM/ISO) and improvement techniques and a Quality background is key
  • Strong numerical, organizational and analytical skills
  • University degree or equivalent is desirable
  • Knowledge of multi-country payroll setup is advantageous
  • Experience in a multinational company is advantageous
  • Knowledge of SAS70/SOX quality approaches/certifications is advantageous
  • Experience with QA testing methodologies and QA process implementation

Daily Duties and Main Responsibilities Will Include:

  • To setup, modify or extend the processes for CloudPay in such a way that the CloudPay organization is well defined and it supports the “SWAT” targets set within the CloudPay leadership team
  • Assisting our internal audit team to verify that the processes within CloudPay are in place and working effectively and are aligned with the set certification within the CloudPay organization
  • Assisting teams to deploy and apply best processes/practices
  • Coordinate the setup and maintenance of the tools used for the development, distribution and storage of CloudPay’s processes and procedures, ensuring ‘one-version of the truth’
  • Support (or lead if required) internal projects that are related to quality certifications (ISO, CMM, SAS70, ISAE e.o.)
  • Process creation, review, adjustment and delivery of any area in a QMS, that will be set by Vice President Client Experience based on the priorities set by the CloudPay leadership team
  • Development of quality and process performance KPIs with the assistance of the finance team
  • Report on monthly basis on all quality related topics to the Vice President Client Experience

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