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Payments Administrator | Andover, UK

Posted: Sep 13, 2019 10:59:56 AM

The Payments Administrator will work with customer’s and payment providers to ensure all payments off the back of the payroll are made accurately and on time with managing the customer in all areas. The successful candidate will work with the Supervisor to provide a first class service to our customers.

“A challenging job role, managing payments every month for a range of clients, within a friendly and supportive team in a fast paced growing company.”

Package and Benefits:

  • Competitive annual salary
  • 24 days annual leave, plus bank holidays
  • 4% pension contribution
  • Life assurance x4
  • Private medical insurance
  • Personal and professional development opportunities
  • Friendly working environment
Attributes and Experience Required:
  • Strong interpersonal skills to respond to client requests effectively, being assertive where necessary when dealing with client demands whilst maintaining a positive customer approach
  • Able to communicate at all levels; deal with clients, payroll partners, payment solution providers and internal colleagues via the telephone & email across multiple countries
  • Ability to solve problems and communicate pro-actively with line manager
  • Able to pay attention to detail
  • Assertive action and decision making skills
  • Ability to manage own workload and also work as part of a team to ensure all tasks are complete
  • Forward thinking, planning and organisation skills
  • Ability to adapt quickly to new processes and ways of working
  • Good knowledge of MS Office, Excel & Internet based software would be advantageous
  • Minimum of 5 GSCEs A - C, including Maths & English
  • A-levels preferred
Daily Duties and Main Responsibilities Will Include:
  • First point of contact for any queries from customer or colleagues
  • Liaise with external vendors to ensure smooth processing
  • Working to strict deadlines to ensure all net and statutory payments are made correctly and on time
  • Ensuring funds are requested from customer in a timely manner and managing clients to ensure requests are complied with
  • Preparation of reconciliation reports for use by customers’ accounts department
  • Maintenance of process documentation as required
  • Ensuring bank details for any new payees are set up correctly
  • Playing a part in the implementation of new customer’s as required
  • Any other Ad hoc duties as required

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