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Office Administrator and Customer Support Specialist | San Jose, Costa Rica

Posted: Oct 23, 2019 7:35:06 AM

CloudPay is looking for a reliable Office Administrator to provide support to the San Jose, Costa Rica staff and to ensure the smooth running of the office. In addition to this, the successful candidate will assist the AMER Payroll Operations Team with the Customer Support function.

Package and Benefits:
  • Competitive salary
  • 10 days fully paid Annual Leave
  • December bonus
  • Private Medical Insurance
  • Personal and professional development opportunities
  • Friendly working environment

Attributes and Experience Required:
  • Fluent in Spanish and English
  • Previous experience as an Office Administrator
  • Ability to prioritise and work with little supervision
  • Can do attitude
  • Strong planning and organisational skills
  • Strong communication skills
  • Excellent customer service


Daily Duties and Main Responsibilities Will Include:

  • Ordering, management and tracking of office supplies
  • Work with HR staff to collate paperwork for starters and leavers, employment verification requests and ensure they are processed quickly and efficiently
  • Processing all incoming and outgoing post, deliveries and couriers
  • Being of the point of contact for all visitors
  • Management of petty cash
  • Build and maintain a relationship with the Facility Management company, becoming the key contact for reporting any issues and ensuring they are resolved in a timely manner
  • Organise office events
  • Filing and archiving of confidential information
  • Assist with audit checks
  • Any other task related to office administration

The Key Areas of Responsibility as Support Specialist include:
  • Answering the phone calls for both the Raleigh and the San Jose offices
  • Assign and process Customer Support tickets from both customers and employees
  • Any other task related to the Customer Support function

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