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Global Service Advisor | Budapest, Hungary

Posted: Jan 8, 2020 9:22:47 AM

The Global Service Advisor will be acting as the main point of contact for our customers, you will ensure timely and accurate delivery of their payrolls. You will work with customers, payroll providers and colleagues regarding the payrolls and provide ad-hoc duties as needed.

The ideal candidate will also maintain strong customer relations and focus on enhancing customer satisfaction and success. This includes performing payroll reviews via webex and follow-up actions.

Package and Benefits:-

  • Competitive annual salary and benefits package
  • Fully paid annual leave, plus bank holidays
  • Personal and professional development opportunities
  • Friendly working environment
  • Flexible working

Attributes and Experience Required:

  • Strong customer service focus
  • Issues and pending actions and tracking delivery
  • Computer skills including Word, Excel, email and Internet
  • Knowledge of International business processes and cultures, and an ability to communicate internationally at all levels
  • Evaluate process and make recommendations to your Supervisor on any improvements to the process
  • Excellent communication and interpersonal skills
  • Flexible approach to working hours
  • Assertive thinking and decision-making skills
  • Forward thinking, planning and organisation skills
  • Self-advancement skills to develop own effectiveness

Daily Duties and Main Responsibilities Will Include:

  • Responsible for overall customer satisfaction
  • Validate payroll results to CloudPay requirements ensuring accurate payments are made to employees
  • Use all available CloudPay tools to validate, review and complete payroll activities
  • Ensure there is proper communication between the required parties to fulfill Customer’s service agreement
  • Conduct business reviews with customer using KPI’s data and payroll reports
  • Ensure all timelines are adhered to by all parties involved
  • Will recommend departmental specific procedures and implement those that are approved

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