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Account Service Manager | San Jose, Costa Rica

Posted: Apr 9, 2021 3:44:57 AM

Our fast growing team in Costa Rica are looking for an experienced Account Manager. Account Management is CloudPay’s bridge between our customers and the CloudPay organisation.

The successful candidate will work directly with our customers to enhance their overall user experience and work one-on-one with customers to build the customer relationship, engage key stakeholders at all levels and most importantly supporting customers to achieve their business.

Account Management is CloudPay’s bridge between our customer and the CloudPay organization and able to work collaboratively with Cloudpay global payroll operations team.”


Package and Benefits:

  • Competitive annual salary and benefits package
  • 15 vacation days plus public holidays
  • Private Medical Insurance
  • Personal and professional development opportunities
  • Friendly and flexible working environment

Attributes and Experience Required:

  • Proven Account management/ strategic planning experience
  • Knowledge / experience with Human Capital Management (HCM) or payroll applications is essential 
  • Ability to engage at C-Level
  • Demonstrable experience in a similar Customer Success roles (Consulting or Account Management) that includes issue resolution and escalation management at both operational and executive levels
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level
  • Proven ability to engage across corporate functions (Sales, Managing Partners, Marketing, Customer Support and Product Management)
  • Excellent verbal, presentation and written communication skills, including the ability to chair meetings and host webinars

Daily Duties and Main Responsibilities will include:

  • Stand as CloudPay single point of contact facing the Client for a Global Payroll Managed Service solution
  • Ensure the appropriate transition from the setup of the new client to the service model including the usage of consolidated Services systems (Reporting, Invoicing, KPI, etc)
  • Ensure the coordination to the Service Partners in triggering, track progress and closing the service delivery either with in-house or with external Service Payroll providers
  • Facilitate Client to adopt consolidated services and to move into a centralization mode
  • Monitor and manage the Client relationship and satisfaction at headquarters level
  • To solve potential issues that may prevent the satisfactory and timely completion of the global services
  • Develop, produce and monitor a master service schedule to ensure timely achievements of all deliverables
  • Visiting the client at least once a year to increase customer intimacy
  • Create account plans for these bigger clients to Manage the client as a whole
  • To act on the client demands and trigger actions, track progress and close the service delivery


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