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Account Manager | Barcelona, Spain

Posted: Jan 29, 2020 3:36:08 AM

Account Management is CloudPay’s bridge between our customer and the CloudPay organisation. The successful candidate will work directly with our customers to enhance their overall user experience and work one-on-one with customers to build the customer relationship, engage key stakeholders at all levels and most importantly supporting customers to achieve their business.

Package and Benefits:

  • Competitive annual salary and benefits package
  • Fully paid annual leave, plus bank holidays
  • Personal and professional development opportunities
  • Friendly working environment
  • Flexible working

Attributes and Experience Required:

  • Proven Account management/ strategic planning experience
  • Ability to engage at C-Level
  • Demonstrable experience in a similar Customer Success roles (Consulting or Account Management) that includes issue resolution and escalation management at both operational and executive levels
  • Knowledge / experience with Human Capital Management (HCM) or payroll applications is a definite bonus
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level
  • Proven ability to engage across corporate functions (Sales, Managing Partners, Marketing, Customer Support and Product Management)
  • Excellent verbal, presentation and written communication skills, including the ability to chair meetings and host webinars

Daily Duties and Main Responsibilities Will Include:

  • To stand as CloudPay single point of contact facing the Client for a Global Payroll Managed Service solution
  • To ensure the appropriate transition from the setup of the new client to the service model including the usage of consolidated Services systems (Reporting, Invoicing, KPI, …)
  • To ensure the coordination to the Service Partners in triggering, track progress and closing the service delivery either with in-house or with external Service Payroll providers
  • To facilitate Client to adopt consolidated services and to move into a centralization mode
  • Monitor and manage the Client relationship and satisfaction at headquarters level
  • To solve potential issues that may prevent the satisfactory and timely completion of the global services
  • To develop, produce and monitor a master service schedule to ensure timely achievements of all deliverables
  • To visit the client at least once a year to increase customer intimacy
  • To create account plans for these bigger clients to Manage the client as a whole
  • To act on the client demands and trigger actions, track progress and close the service delivery

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