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Subject Matter Expertise – The Vital Ingredient of Successful Payroll Management

Jul 17, 2013 

Here at CloudPay, we define subject matter experts, or SMEs, as being the payroll source of knowledge within their chosen country or countries. They possess the ability to understand, articulate and implement best practices based upon each country’s statutory legislations, together with their client companies’ processes.

An SME develops their skills and knowledge over time; no one really sets out to become an SME in a chosen subject, especially payroll. However, the knowledge and understanding that is accumulated by the individual, coupled with the ability to articulate their expertise of payroll to a wide audience of payroll professionals and novices alike, is what makes them stand out from the crowd. Such expertise is also vital to ensure that all payroll activities are completed accurately, in compliance and on time.

It is the SME’s knowledge that ensures payroll is processed and is fully compliant with the specific legislation of each country, region or Collective Bargaining Agreement. This is really the center of our entire company, as without this knowledge, the calculation of the payroll would not be accurate, employees would not be paid correctly and the company could face huge fines for processing a non-compliant payroll.

SMEs are passionate about their topic and continue to ensure that they are always ahead of the game when it comes to any changes made within a country’s payroll. Whether it is for a small company or within a payroll bureau service, at the end of the day, the SME is only satisfied when their customers are happy.

Along with the passion and determination to succeed and be the best at their game, they must also be able to communicate with individuals at numerous levels:

  • SMEs must work with staff to ensure that each customer query has been resolved effectively, quickly and in a fashion that the customer has fully understood (with or without payroll jargon, as the customer determines). Local language skills also play a key role, to avoid important information or explanation becoming lost in translation.
  • SMEs also deal with local government and third party agencies, ensuring that all queries are answered accurately and confidently.
  • In addition, they must build and maintain good working relationships with all stakeholders of the company to ensure it maintains full compliance. This may be with the company’s IT department to ensure that the software used is maintained, up to date and fully tested, or with a third party if external resources maintain the payroll application.

SMEs must also remain vigilant, being aware of when any new legislation is due, whether because it happens annually or maybe because it’s been briefly mentioned in the local news. The SME will also know about this and hunt out the exact details using government websites, magazines or whatever it takes to ensure that when the change is due to happen, it can occur with minimal disruption to current payroll processes.

Understanding the crucial role that SMEs play in delivering a high level of service and support, CloudPay employs numerous SMEs across the Americas, EMEA and Asia Pacific regions. No matter what country you hire employees, our team of experts are always close by, ready to share their global payroll expertise. Whether you are implementing CloudPay for the first time, or a long-time customer, our SMEs always work to ensure your success.

Subject Matter Experts – if you still think they are not important, then think again.


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