CloudPay: Putting Customers First
May 1, 2013
Through the rapid revenue growth and geographical expansion here at CloudPay, our ever expanding client base and our growing capability to deliver payroll solutions across 160 countries and legislatures, we remain committed to providing each customer with a high level of customized service in recognition of their unique payroll needs. Understanding that each company is different, our mission is to provide flexible, pre-configured SaaS-based global payroll services and technology to meet the demands of today’s multinationals, aiming to provide them with greater control, enhanced strategic business insight and detailed trend analysis of their global payroll processes.
While companies may lose their customer focus as they get larger, CloudPay is determined to maintain a level of customer service unrivaled by its competitors in the payroll space. What drives this determination is the long-standing company-wide promise made to all customers, whether large or small, no matter where in the world they are and whatever language they speak. That promise is to be honest, open and communicative; to constantly improve our offerings; and to demonstrate our care by being responsive and attentive to their need to compensate their employees accurately, on time and in full compliance with all national and local regulations.
CloudPay accomplishes this by delivering a revolutionary technology that takes the stress and burden out of administering global payroll and is designed to give customers a competitive advantage by enabling them to focus their efforts on more strategic initiatives. Offering a seamless blend of true SaaS-based technology and an extensive network of capable and experienced local payroll consultants, CloudPay’s solutions facilitate global payroll in a tremendous number of currencies and languages. In addition, as a cloud-based technology, CloudPay requires no investment in systems, software or maintenance, nor the need for system management or other resources for upgrades, as the service includes the provision of automatic software updates as they are made available. With access to real-time data, organizations gain the visibility that enables more informed strategic and financial decisions to further improve their business.
Integral to the delivery of CloudPay’s customer promise is having the right people in place throughout the organization. CloudPay strives to hire only those employees who adhere to and project the company values of being attentive to customer care, responsive to changing market needs and committed to maintaining CloudPay’s pioneering spirit and its culture of continuous innovation.
As employees of CloudPay, attaining alignment between our behavior and the promise we make to customers, particularly whilst enduring the stresses of a fast-paced, high-growth environment, is sometimes difficult. And yet we understand and constantly reiterate that alignment is key to our success and our success is dependent on that of our customers in a truly symbiotic relationship. As we recognize that all employees at every level of the organization play a role in shaping our identity and how we deliver our products and services, we have tried, and continue to focus much effort, to build a team of professionals who share our unique values and contribute to our mission to be not only the pioneer but also the foremost provider of multi-national payroll technologies and services.
Through our blend of continuous innovation, customer-centricity and the ongoing development of a highly accomplished team of payroll experts, we are intent on developing an organization and culture that has what it takes to make that happen.