CloudPay uses a global follow the sun worldwide support model which enables 24×7 support all year round delivered from our services centers in the US, UK, France, Hungary, Singapore, China and Brazil.
CloudPay provides global support for all implementation projects and live payrolls. CloudPay’s customer’s authorized regional payroll managers use the Global Support team as their contact point for all queries that need the attention of CloudPay. The CloudPay Support Tool (powered by Zendesk) acts as the primary mechanism for customers to raise and manage cases. Named email and telephone contact details are also provided.
Once a case has been escalated to the CloudPay Global Support team, they are responsible for managing the case to successful closure to pre-agreed service levels and timescales.
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