Careers

We are always looking for people with international payroll experience in product, technology, sales, marketing, support, and implementation and managed services areas. We offer competitive salaries and benefit packages for the right people.

French Payroll, Hungary

Purpose of Role:

CloudPay is looking for French Payrollers of varying experience. This position will be responsible for operational processing of the payrolls along with other existing CloudPay resources.  In this operational capacity the person in this position will ensure the accuracy of payroll and payroll-related information for internal & SSAE 16 audits, in addition to processing payrolls in accordance with all established statutory requirements and internal processes. Excellent customer service skills, the ability to resolve client issues using effective problem solving skills and the ability to multi-task are essential.

Key Areas of Responsibility: 

  • Implementation of an in-house payroll platform with assistance from all relevant CloudPay departments
  • Ability to reconcile pre-processing reports to ensure accuracy of information prior to processing payroll
  • Research discrepancies of payroll information and / or documentation to ensure accuracy and adherence to procedures prior to processing
  • Maintains payroll information, files and records to provide up to date reference and audit trail for compliance
  • Analyse payroll related information to ensure accurate distribution of funds and payroll
  • Prepares reports, tax filings, correspondence and other written materials as written reference or for compliance with district, state, federal or international statutory requirements.
  • Data input in line with legislation of France.
  • Assist in the validation of payroll requirements to ensure that sufficient information is provided by the client to enable set-up and configuration are completed successfully
  • Partner with Transition Consultants to ensure successful knowledge transfers are completed between Project Delivery and Operations
  • Support any parallel runs if testing is needed on a new requirement
  • Support the Software Release process by validating that new features have been accurately developed
  • Expert level knowledge of local legal requirements, statutory forms and reporting etc
  • Business software experience required: MS Excel, MS Word, Email Apps, Google Apps
  • 5 yrs (min) experience in payroll processing

Personal Skills:

  • Strong organisational and multi-tasking skills to meet deadlines.
  • Multi-lingual skills required
  • Strong communication and collaboration skills.
  • Team player with ability to share information and interact positively with others.
  • Assertive action and decision making skills.
  • Forward thinking, able to plan and organize own workload
  • Self advancement skills to develop own effectiveness

Salary and Benefits: 

Competitive salary and benefits package

Apply Here

Spanish Subject Matter Expert, Hungary

Purpose of Role: 

This position will be responsible for operational processing of the Spanish payrolls alongside existing CloudPay resources.  In this operational capacity the person will ensure the accuracy of payroll and payroll related information for internal and SSAE 16 audits, in addition to processing payrolls in accordance with established statutory requirements and internal processes.  Excellent customer service skills, the ability to resolve client issues using effective problem solving skills and the ability to multi-task are essential

Key Areas of Responsibility: 

  • Implementation of an in-house payroll platform with assistance from all relevant CloudPay departments.
  • Ability to reconcile pre-processing reports to ensure accuracy of information prior to processing payroll
  • Research discrepancies of payroll information and / or documentation to ensure accuracy and adherence to procedures prior to processing.
  • Maintain payroll information, files and records to provide up to date reference and audit trail for compliance.
  • Analyse payroll related information to ensure accurate distribution of funds and payroll
  • Prepare reports, tax filings, correspondence and other written materials as written reference or for compliance with district, state, federal or international statutory requirements.
  • Data input in line with Spanish legislation
  • Assist in the validation of payroll requirements to ensure that sufficient information is provided by the client to enable set-up and configuration are completed successfully
  • Partner with Transition Consultants to ensure successful knowledge transfers are completed between Project Delivery and Operations
  • Support any parallel runs if testing if needed on a new requirement
  • Support the Software Release process by validating that new features have been accurately developed

Experience:

  • Expert level of knowledge of local legal requirements, statutory forms and reporting
  • Business software experience required: MS Excel, MS Word, Email Apps, Google Apps
  • Min of 2 years experience in payroll processing
  • Knowledge of  Wolters Kluwer A3 software would be advantageous
  • Accounting and bookkeeping experience would be advantageous
  • International payroll experience preferred

Personal Skills:

  • Strong organizational skills and multi-tasking skills to meet deadlines
  • Multi lingual skills required
  • Strong communication and collaboration skills
  • Team player with ability to share information and interact positively with others
  • Assertive action and decision making skills
  • Forward thinking, able to plan and organize own workload
  • Self advancement skills to develop own effectiveness

Salary & Benefits: 

Competitive with company benefits package

Apply Here

Americas Support Specialist, Raleigh, North Carolina

Purpose of the Role

  • Work as part of a 24/7 Global Support team (Follow the Sun Model) Being the first point of contact for Client issues.
  • Provide technical and operational support for CloudPay’s services to clients, to ensure that we meet the standard client specific service level agreements.
  • Ensure that all services provided are in accordance with CloudPay’s organization policies.
  • Maintain a proactive level of communication with relevant parties through all stages until case resolution.
  • User support and customer service on company supported computer applications and platforms.
  • Troubleshoot problems and advise on the appropriate action.
  • Support basic Payroll enquiries.
  • Provide support services between 11am – 8pm, Monday through Friday
  • To work on a rotation basis, providing support services during out of hours and weekends, including Public Holidays.
  • Respond to requests for technical assistance in person, via phone or electronically.
  • Research issues using available information resources to assess issues and escalate to Tier 2 teams where applicable.
  • Proactively ensure customer service delivery is upheld to the highest standard at all times.
  • Ensure that all enquiries are logged into CloudPay’s Customer Case Tracking Tool (Zendesk).
  • Ensure that there is proper transition during shift changes between global support teams.  First shift change begins at 11am and is from the UK to the US.  Second shift change over is at 7pm from the US to Singapore.

Key Areas of Responsibility

  • Communicate status of issues with responsible parties.
  • Preparation of monthly client services reports.
  • Ensure that support services are constantly evaluated for effectiveness
  • Assist in checking documentation directly related to support services and products are up-to-date.
  • Stay current with system information, changes and updates

Experience

  • Computer literate with good knowledge of Microsoft Office.
  • Experience in supporting web applications.
  • Previous customer service/account management experience.
  • Experience with Zendesk or a similar case management tool preferred.
  • Background in Payroll preferred.

 Personal Skills

  • Good communication skills.
  • Good command of English, both written and spoken is compulsory.
  • Systematic and analytical approach to problem solving.
  • Good attention to detail.
  • Keen attitude to learning and picking up new skills.
  • Able to explain technical matters clearly.
  • Energetic and able to work under pressure and independently.
  • Able to prioritise own workload.
  • Flexible.
  • Self motivated.
  • Maintain an up to date knowledge of development tools and techniques.
  • Able to work effectively as part of a team.
  • Be able to work in a fast-paced environment.
  • Able to speak Spanish is an advantage

Salary and Benefits

competitive with company benefits package

Apply Here

EMEA Payroll Specialist, Budapest

Purpose of Role:

Ensure timely and accurate preparation of the monthly payrolls by our local Payroll Providers for our International Clients.  Responds to any enquiries from clients, providers or colleagues regarding these payrolls and provides ad-hoc duties as needed.

Key Areas of Responsibility

  • Any and all communication between client and Payroll Providers regarding their payrolls.
  • Check monthly payroll reports from Payroll Providers
  • Ensure all timelines are adhered to by all parties involved
  • Regular reports back the Regional Service Centre Manager
  • Responsibility for the operation of support while ensuring a follow-the-sun model with the other regional support teams
  • Will recommend departmental specific procedures and implement those that are approved
  • Delivery of QA compliance and process

Technical Requirements

  • Organisational skills to meet deadlines
  • Experience with PA, support and maintenance
  • Understanding of international law and policy as it pertains to service centre support models and implementation
  • Computer skills including Word, Excel, email and internet
  • Knowledge of international business processes and cultures and an ability to communitcate internationally at all levels
  • High levels of competence with relevant software employed by company
  • Knowledge of local and international payroll rules and processing
  • Evaluate process and make recommendations to the Service Centre Manager on any improvements to the process

Relevant Experience & Skills

  • Typically requires 1 – 3 years payroll accounting experience
  • Experienced with International payroll and associated rules
  • Working with cross-functional teams, on a variety of projects including technology integration and process development
  • To manage upwards and ensure the Regional Service Centre Manager has all the information required to make strategic and operational decisions.
  • Uses communication and interpersonal skills to aid customers, suppliers and other comparable level managers
  • Flexible approach to working hours
  • Assertive thinking and decision making skills
  • Forward thinking, planning and organisational skills
  • Self advancement skills to develop own effectiveness

Salary and Benefits:

Competitive with company benefits package

Apply Here

Specialist, Payroll Payments Solution, Salisbury or Budapest Based

Purpose of Role:

  • Ensure the timely and accurate preparation and processing of Global Payroll Payments to Employees, Payroll Partners, Statutory Bodies and Third Party Providers on behalf of Clients
  • Reconciliation of Client account payment platform reports to internal reconciliation and monitoring of cash flow
  • Monitor Payroll Partner held Client account reconciliations
  • Point of contact for Payroll Payment and account balance queries, or requests for information from Clients, Payroll Partners, Payment Solution Providers or internal colleagues
  • Preparation and maintenance of Payroll Payments Solution Process Documentation
  • Follow specific payroll payments processes as established with specific attention to detail

Key Areas of Responsibility

  • Coordinate requests for set up of new beneficiary or changes to existing beneficiary details in payment platform, liaising with payment solutions provider as necessary
  • Coordinate the payment processing in line with the Global Payment Schedule ensuring adherence to approval process, and back up documentation and record of payments maintained
  • Ensure Fund Requests are prepared in a timely manner, following Operations confirmation of payroll sign off by client, appropriate control checks are actioned and sign off obtained to ensure accuracy prior to release to client
  • Monitor client accounts for receipt of settlement funds
  • Reconcile client account balances to payment platform reports on a regular basis to ensure all incoming and outgoing transactions have been processed successfully and accurately within agreed deadlines
  • Record the breakdown of credit balances and any pending transactions to be carried over to the next period to ensure efficient cash flow monitoring i.e. HMRC, Statutory and Third Party payments, Quarterly payments funded each period
  • Provide Monthly Reconciliation file to each client for review and to aid with client internal reconciliations
  • Year End Client Account Reconciliations

Experience – Essential 

  • Intermediate / Advanced MS excel skills
  • Excellent MS Office & Internet based software skills
  • Typically requires 3+ years basic accounting experience
  • Working in an environment with tight deadlines to ensure payments are processed and reconciliations completed accurately whilst maintaining attention to detail.
  • Experience of using Accounting and / or online treasury / banking and payment platforms 

Experience – Desirable

  • Account Balance reconciliations for multiple clients / countries including currency conversion
  • Balance of credit balances versus outstanding cash flow transactions
  • Year End account reconciliations
  • Processing of manual payments and payment file uploads via multiple payment platforms including currency conversion

Personal Skills

  • Uses interpersonal skills to respond to client requests effectively, being assertive where necessary when dealing with client demands whilst maintaining a customer centric and positive approach
  • Able to communicate at all levels; deal with clients, payroll partners, payment solution providers and internal colleagues via the telephone & email across multiple countries.
  • Ability to solve problems and communicate pro-actively with line manager
  • Flexible approach to working hours
  • Assertive action and decision making skills
  • Forward thinking, planning and organization
  • Self-advancement skills to develop own effectiveness

Salary & Benefits

Competitive with company benefits package

Apply Here

Global Pre-Sales Solution Consultant, Raleigh, North Carolina

Purpose of Role:

  • Develop and improve current product presentations and materials, working in collaboration with marketing.
  • Manage responses to Request for Proposal documents, providing technical information and support to the sales team in completing all associated RFP/RFI documentation.
  • Develop project plans with Sales representatives to secure and coordinate resources and to identify tasks associated with prospective presentation
  • Develop project plans with Sales representatives to secure and coordinate resources and to identify tasks associated with prospective presentations.
  • Assist with proposal development and develop strategic solution through the reviewing of needs analysis details, including assisting sales in identifying the key business and  pricing drivers
  • Performs needs analysis with prospective client practitioners and key management in all areas related to global payroll requirements.
  • Conduct product demonstrations addressing the needs and solution presentation necessary to help prospective clients understand the value of the solution.
  • Provide functional and technical product support to sales team regarding any new updates or enhancements to the solution, and work in collaboration with product and operations teams
  • Develop and maintain good working relationships with other team members across all departments to ensure co-operation and sharing of expertise.
  • Sales team readiness and training related to product and regulatory changes: Accelerate knowledge transfer to newly hired reps.
  • Assist sales team with business case analysis.
  • Drafting and development of Statement of Work and gathering of all requirements.
  • Ensure smooth handover from Sales to Implementation Teams
  • Manage and maintain product demo and liaise with internal technical resources
  • SalesForce.com  maintenance, including creation of new data fields, creation of reports, data analytics, etc.

Key Areas of Responsibility:

  • Help build buyer confidence, improve accuracy of client’s post-sales expectation
  • Pre-sales business analyst type roles:  documentation of needs and response to Technical Buyer
  • Complete a pre-discovery (structure to be defined) and create first draft Statement of Work (partial completion)
  •  Liaison & Transition to implementation team
  • On-going learning and understanding of competitive advantages

Experience:

  • Strong presentation and application demonstration skills
  • Awareness of global payroll, expatriate administration, implementation processes and project management specific experience with CloudPay’s processes a plus
  • Ability to translate product knowledge to business impact in communication with client
  • Strong Business acumen, ability to work on multiple projects concurrently
  • Multi-lingual a big plus
  • Ability to present to larger audiences with confidence
  • Face-to-face when available for product presentations – travel estimated at 10-20%

Personal Skills:

  • Ability to build relationships with members of the client functional team
  • Strong ability to communicate to a variety of audiences enhanced future state of prospective clients roll out based on uncovered needs analysis
  • Strong listening skills, awareness of the conditional nature of global payroll

Salary & Benefits:

Competitive with company benefits package.

 

 

Apply Here

Regional Sales Manager – US East Coast, Raleigh office or home based

Purpose of Role:

As a CloudPay Regional Sales Manager you will be the ground floor of a dynamic and growing sales organization working to grow an industry leading company providing global payroll solutions to multi-national clients.

You will use your sales experience and consultative selling skills to initiate long-standing relationships with prospective new CloudPay customers.  You will use effective selling strategies and activities to successfully position CloudPay as the most viable global payroll vendor in the marketplace today.  If you have a strong sales track record, are a self-starter, love working in a dynamic environment, then CloudPay is a great place for you to further your sales career.

Key Areas of Responsibility: 

  • Directly sell the CloudPay global payroll solution to a defined sales territory / target customer list
  • Understand the competitive landscape and customer needs so you can effectively position CloudPay to prospective customers
  • Build excellent relationships with executives and decision makers within prospective customers
  • Build and maintain mutually beneficial relationships with strategic partners, particularly our key partner Workday.
  • Understand and effectively explain the benefits of the CloudPay global payroll solution
  • Negotiate and agree sales contracts with new customers
  • Maintain accurate and timely customers, pipeline and forecast data

Experience:

  • At least 4yrs prior quota carrying sales experience
  • Experience in business applications sales, preferably in payroll and / or human capital management environments
  • Proven ability in managing complex sales cycles from start to finish, including coordination of team based selling approach involving all relevant CloudPay functions
  • A track record of successful revenue attainment.

Personal Skills:

  • Forward thinking, being able to plan and organize effectively
  • Strong listening skills
  • Strong negotiation skills
  • Excellent verbal and written communication skills
  • Familiarity with consultative selling methodologies
  • Self-starter attitude with the ability to work in a dynamic environment
  • Full computer literacy
  • A Bachelor’s is preferred
  • Requires a willingness to work a flexible schedule

Salary and Benefits:
Competitive with company benefits package

Apply Here

Regional Sales Manager – UK, Salisbury office or home based

Purpose of Role:

As a CloudPay Regional Sales Manager you will be the ground floor of a dynamic and growing sales organization working to grow an industry leading company providing global payroll solutions to multi-national clients.

You will use your sales experience and consultative selling skills to initiate long-standing relationships with prospective new CloudPay customers.  You will use effective selling strategies and activities to successfully position CloudPay as the most viable global payroll vendor in the marketplace today.  If you have a strong sales track record, are a self-starter, love working in a dynamic environment, then CloudPay is a great place for you to further your sales career.

Key Areas of Responsibility: 

  • Directly sell the CloudPay global payroll solution to a defined sales territory / target customer list
  • Understand the competitive landscape and customer needs so you can effectively position CloudPay to prospective customers
  • Build excellent relationships with executives and decision makers within prospective customers
  • Build and maintain mutually beneficial relationships with strategic partners, particularly our key partner Workday.
  • Understand and effectively explain the benefits of the CloudPay global payroll solution
  • Negotiate and agree sales contracts with new customers
  • Maintain accurate and timely customers, pipeline and forecast data

Experience:

  • At least 4yrs prior quota carrying sales experience
  • Experience in business applications sales, preferably in payroll and / or human capital management environments
  • Proven ability in managing complex sales cycles from start to finish, including coordination of team based selling approach involving all relevant CloudPay functions
  • A track record of successful revenue attainment.

Personal Skills:

  • Forward thinking, being able to plan and organize effectively
  • Strong listening skills
  • Strong negotiation skills
  • Excellent verbal and written communication skills
  • Familiarity with consultative selling methodologies
  • Self-starter attitude with the ability to work in a dynamic environment
  • Full computer literacy
  • A Bachelor’s is preferred
  • Requires a willingness to work a flexible schedule

Salary and Benefits:
Competitive with company benefits package

Apply Here

Regional Sales Manager – US West Coast, Home based.

Purpose of Role:

As a CloudPay Regional Sales Manager you will be the ground floor of a dynamic and growing sales organization working to grow an industry leading company providing global payroll solutions to multi-national clients.

You will use your sales experience and consultative selling skills to initiate long-standing relationships with prospective new CloudPay customers.  You will use effective selling strategies and activities to successfully position CloudPay as the most viable global payroll vendor in the marketplace today.  If you have a strong sales track record, are a self-starter, love working in a dynamic environment, then CloudPay is a great place for you to further your sales career.

Key Areas of Responsibility: 

  • Directly sell the CloudPay global payroll solution to a defined sales territory / target customer list
  • Understand the competitive landscape and customer needs so you can effectively position CloudPay to prospective customers
  • Build excellent relationships with executives and decision makers within prospective customers
  • Build and maintain mutually beneficial relationships with strategic partners, particularly our key partner Workday.
  • Understand and effectively explain the benefits of the CloudPay global payroll solution
  • Negotiate and agree sales contracts with new customers
  • Maintain accurate and timely customers, pipeline and forecast data

Experience:

  • At least 4yrs prior quota carrying sales experience
  • Experience in business applications sales, preferably in payroll and / or human capital management environments
  • Proven ability in managing complex sales cycles from start to finish, including coordination of team based selling approach involving all relevant CloudPay functions
  • A track record of successful revenue attainment.

Personal Skills:

  • Forward thinking, being able to plan and organize effectively
  • Strong listening skills
  • Strong negotiation skills
  • Excellent verbal and written communication skills
  • Familiarity with consultative selling methodologies
  • Self-starter attitude with the ability to work in a dynamic environment
  • Full computer literacy
  • A Bachelor’s is preferred
  • Requires a willingness to work a flexible schedule

Salary and Benefits:
Competitive with company benefits package

Apply Here

Project Manager, Salisbury

Purpose of the Role

To manage the delivery of payroll implementation projects; ensuring adherence to the agreed timescales, deliverables and budgets.

Key areas of Responsibility 

  • Ensure delivery of projects to the defined Best Practice
  • Create and use a project plan
  • Act as the principle point of contact for all project matters for the client
  • Create and maintain project schedule / financial information for all projects
  • Contribute to the control and alignment of project activities between the Project Delivery team and Development Team
  • On the projects status on a weekly basis: report the schedule and financial analysis of the projects; report project risks, actions, issues and dependencies
  • Assist the Global Operations team in the forecasting of resource levels
  • Using scheduling tools, timesheet analysis and the Delivery dashboard to plan project resource allocations
  • Assist in the identification of additional benefits that the CloudPay business can provide to its clients.

Experience

  • Client facing experience in the field of payroll
  • Understanding of software implementation preferably payroll processing software
  • PMP certification preferred
  • International Business experience
  • Managing HR / Payroll service delivery or consulting in HR / Payroll service delivery
  • Has worked successfully in a variety of organizational models (e.g Outsourced, Shared Service, Multi-site)
  • Involvement with initiatives to improve the department’s efficiency and effectiveness
  • Achieving results through multiple 3rd party agencies and internal employees who are not under job holder’s direct control
  • Competence with MS Office suite of software, including Project & Visio
  • Knowledge of how the business operates and achieves profitability
  • Understanding of how “Software as a Service” operates both technically and commercially

Personal Skills

  • Communication and people skills
  • Leadership and team building skills
  • Assertive action and decision making skills
  • Forward thinking, planning and organisation
  • Able to demonstrate CloudPay applications and services effectively
  • Facilitation skills
  • Process and situational analysis
  • Relationship building
  • Collaboration and team working skills
  • Proactive

Salary and Benefits:
Competitive with company benefits package

Apply Here